Skip to main content

Download Logs

This page explains how to download system logs from the OV80i camera and send them to Overview support for debugging or issue resolution.

Where to Find Logs​

  • Go to the System Settings page from the left-hand toolbar
  • Select the System Logs section

Download System Logs button

Choose Time Range​

Select from the dropdown to specify how much history to include:

  • Last 6 hours – Ideal for recent issues or short-term debugging
  • Last 24 hours – Use if the issue happened earlier or intermittently
  • Last 7 days
  • Last month

Download and Send​

  1. Click the Download button

  2. The system will generate a .zip file

  3. Attach the file in an email to:

    support@overview.ai

  4. Include any context or description of what went wrong

Best Practices​

  • Download logs as soon as possible after the issue occurs
  • Add a timestamp or camera name in the email for clarity
  • If reporting image issues, attach a screenshot or the image URL too

🔗 See Also​